The following article is a list of possible solutions. If after you have followed a step the error is fixed, do not continue troubleshooting.

We recommend that you start at the top and work down.

If you receive this error, always reboot your computer first and then try your connection again.

1. Verify that you entered the DNS numbers correctly within your MyCybernet Dialer.
2. Verify your Network Components. Remove any components that are not necessary, such as, any extra TCP/IP's, AOL or VPN Adapters. Click here for instructions.
3. Check for proxy settings and clear the cache files. Click here for instructions.
4. Set up the DNS settings in TCP/IP in the Network Control Panel.
5. Reinstall Network Components. Click here for instructions.

Verifying the Network Control Panel

1. Double-click on "My Computer".
2. Double-click on "Control Panel".
3. Double-click on the "Network" icon.
4. Under the "Configuration" tab the only items that should be installed are, "Client for Microsoft Network", "Dial-up Adapter" and "TCP/IP".
5. Remove any other components, such as, extra "Dial-up Adapters", "TCP/IP", "NetBeui", "IPX/SPX", "AOL Adapters" or "VPN Adapters". To Remove them, select the item and click "Remove".
6. Click "OK" At this time you will be prompted to reboot the machine, click "Yes" and let the computer reboot.

Checking for proxy settings and clearing the cache.

• Internet Explorer: Clearing the cache
• Internet Explorer: Checking for proxies
• Netscape: Clearing the cache
• Netscape: Checking for proxies

Internet Explorer: Clearing the cache

1. From the Menu Options in Internet Explorer click on Tools and choose Internet Options.
2. Under the General Tab in the middle of the window under Temporary Internet Files click on Delete Files. Place a check mark in Delete Offline Content as well and click ok.
3. It will than clear the cache on the browser. Click on Ok. Try to view the web page again.
4. If you are still unable to view web pages continue:

Internet Explorer: Checking for proxies

1. From the Menu Options in Internet Explorer click on Tools and choose Internet Options.
2. Click on the Connection Tab
3. Verify that Mycybernet is set as the Default Connection
4. Make sure that Always Dial My Default Connection is selected and that Mycybernet is the default
5. On the bottom of this window click on the Lan Settings Button
6. Make sure that the check mark is in Automatic Detect Settings. If not place the check mark in this option.
7. Click on Ok and try to browse the Internet again.

Re-installing the Network Components
Note: You will need your Windows Operating CD to complete these tasks!!

1. Double-click on "My Computer".
2. Double-click on "Control Panel".
3. Double-click on the "Network" icon.
4. Under the "Configuration" tab, remove all of the installed components.
5. Click "OK", it will prompt you and tell you that the network in not complete, click "OK" and say "Yes" to reboot the machine.
6. Once "Rebooted", open the "Network" icon.
7. Click "Add", then choose "Adapter", and click "Add". Under "Manufacturers" choose "Microsoft". Under "Network Adapter" select "Dial-up Adapter".
8. Click "OK".
9. Click "Add", then choose "Protocol", and click "Add". Under "Manufacturers" choose "Microsoft". Under "Network Protocols" select "TCP/IP".
10. Click "OK".
11. Click "Add", then choose "Client", and click "Add". Under "Manufacturers" choose "Microsoft". Under "Network Clients" select "Client for Microsoft Networks".
12. Click "OK".
13. Click on the "Identification" tab. Enter your userid as the "Computer Name", and "Mycybernet" as the "Workgroup".
14. Click "OK". You will be prompted for your Windows CD, place the CD in the CD ROM drive and click "Continue".
15. You will be prompted to restart. Click yes and let the system reboot.