The following article is a list of possible solutions. If after you have followed a step the error is fixed, do not continue troubleshooting.

We recommend that you start at the top and work down.

If you recieve this error, always reboot your computer first and than try your connection again.

1. Make sure the number you are dialing into is correct. Check dial prefixes, and long distance. Do they need to dial 9 to get out? Check your Mycybernet Dialer to make sure everything is correct. Click here for instructions.
2. If you can not hear the modem or if the modem is not dialing, it may be a modem issue. Make sure the modem is responding. Click here for instructions to run diagnostics in your modem.
3. Check for updated drivers for your modem.
4. Try calling the dial-up number on your phone. Is it busy?
5. Is RNAAPP getting stuck? Ctrl/Alt/Del if running end task.

Verifying the dialer settings

• Windows 95/98
• Windows ME
• Windows NT

Verifying the settings for the Mycybernet Dialer Windows 95/98

1. Double-click on "My Computer".
2. Double-click on "Dial-up Networking".
3. Right-click on the Mycybernet icon and choose "Properties".
4. Verify that the correct dial-up phone number has been entered.
   
   •  Toronto GTA
   •  Canada Wide Access
   •  North America Access
   
   
5. Remove the check mark from "Use Area Code and Dialing Properties".
6. Click on the "Server Types" tab at the top of the Window.
7. The "Type of Dial-up Server" should be "PPP: Internet, Windows NT Server, Windows 95".
8. Under "Advanced Options" the only item that should have a check mark is "Enable Software Compression", remove all of the other check marks.
9. Under "Allowed Network Protocols" the only item that should have a check mark is "TCP/IP", remove all other check marks.
10. Click on "TCP/IP Settings" button. If the DNS numbers are not entered, place a check mark in "Specify Name Server Addresses". In the field for "Primary DNS" type "209.222.63.130", in the field for "Secondary DNS" type "206.186.81.2".

Verifying the Settings for Mycybernet Dialer - Windows ME

1. Click on "Start", then "Settings" and choose "Dial-up Networking".
2. Right-click on the Mycybernet icon and choose "Properties".
3. Verify that the correct dial-up phone number has been entered.
   
   •  Toronto GTA
   •  Canada Wide Access
   •  North America Access
   
   
4. Under the "General" tab - Remove the check the mark from "Use area code and dialing properties".
5. Under the "Networking" tab - The only items that should have a check mark are "Enable Software Compression" and "TCP/IP".
6. Click on "TCP/IP Settings" button. Click in the circle beside "Specify Name Server Addresses". In the field for "Primary DNS" type "209.222.63.130", in the field for "Secondary DNS" type "206.186.81.2".
7. Under the "Security" tab, enter your userid and password.
8. If you made any changes, click "OK" and then test your connection.

Verifying the Settings Mycybernet Dialer - Windows NT

1. Double-click on "My Computer".
2. Double-click on "Dial Up Networking".
3. To view or edit your phone book entry, click "More", click "Edit entry and modem properties".
4. Verify that the correct dial-up phone number has been entered.
   
   •  Toronto GTA
   •  Canada Wide Access
   •  North America Access
   
   
5. Under the "Basic" tab, remove the check mark from "Use telephony dialing properties".
6. Under the "Server" tab, the only items that should be selected are "Enable Software Compression" and "TCP/IP".
7. Click on "TCP/IP Settings" button. Click in the circle beside "Specify Name Server Addresses". In the field for "Primary DNS" type "209.222.63.130", in the field for "Secondary DNS" type "206.186.81.2".
8. Click on "OK" and you are ready to test your connection.

Running a Diagnostics on the Modem

1. Double-click on "My Computer".
2. Double-click on the "Control Panel".
3. Double-click on the "Modems" Icon.
4. Click on the "Diagnostics" tab. Select the "Com Port" that the modem is on and click on "More Info".
5. When the modem responds, you should see "Port Information" and "ATI1" commands.
6. If the modem does not respond or get an error regarding the "Port already open", first try to reboot the computer. If that does not work, the modem may not be installed correct, the drivers may be incorrect or there could be a conflict with the "Com Ports".