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Windows Dial-up Support:

Error 645 - Internal authentication error.
The following article is a list of possible solutions. If after you have followed a step the error is fixed, do not continue troubleshooting.

We recommend that you start at the top and work down.

If you recieve this error, always reboot your computer first and than try your connection again.
  1. Check the Mycybernet dialer, is "Require Encrypted Password" checked under the "Server Types" tab? Uncheck it. Click here for instructions to check Dialer.
  2. Check for extra winsock.dll's and wsock32.dll's. Click here for instructions winsock files.
  3. Check the Network Components. Remove components that are not necessary. ( NetBeui, IPX, VPN, AOL etc. ) Is VPN Adaptor installed? If so it would cause this error, remove it. Click here for instructions to verify network.
  4. Recreate your Mycybernet Dialer. Click here for instructions to recreate the Dialer.
  5. Uninstall and Reinstall the Dial Up adapter. Click here for instructions to reinstall your modem.
  6. Try adjust the modem settings, lower max speed, lower the buffers, set flow control to software and try init strings. Click here for instructions to adjust modem.
  7. Remove all the Windows Password Files and reboot. Try connection again. Click here for instruction to delete password files.
  8. Call Mycybernet Support to have the password reset.
  9. A full reinstall of communications and network Click here for instructions.



Verifying the Dialer settings


Verifying the settings for the Mycybernet Dialer Windows 95/98
  1. Double-click on "My Computer".
  2. Double-click on "Dial-up Networking".
  3. Right-click on the Mycybernet icon and choose "Properties".
  4. Verify that the correct dial-up phone number has been entered.
    • Local Dial up (416 Area Code)
    • National Access Numbers (across Canada & USA)
  5. Remove the check mark from "Use Area Code and Dialing Properties".
  6. Click on the "Server Types" tab at the top of the Window.
  7. The "Type of Dial-up Server" should be "PPP: Internet, Windows NT Server, Windows 95".
  8. Under "Advanced Options" the only item that should have a check mark is "Enable Software Compression", remove all of the other check marks.
  9. Under "Allowed Network Protocols" the only item that should have a check mark is "TCP/IP", remove all other check marks.
  10. Click on "TCP/IP Settings" button. If the DNS numbers are not entered, place a check mark in "Specify Name Server Addresses". In the field for "Primary DNS" type "209.222.63.130", in the field for "Secondary DNS" type "206.186.81.2".


Verifying the Settings for Mycybernet Dialer - Windows ME
  1. Click on "Start", then "Settings" and choose "Dial-up Networking".
  2. Right-click on the Mycybernet icon and choose "Properties".
  3. Verify that the correct dial-up phone number has been entered.

    •  Toronto GTA
    •  Canada Wide Access
    •  North America Access
  4. Under the "General" tab - Remove the check the mark from "Use area code and dialing properties".
  5. Under the "Networking" tab - The only items that should have a check mark are "Enable Software Compression" and "TCP/IP".
  6. Click on "TCP/IP Settings" button. Click in the circle beside "Specify Name Server Addresses". In the field for "Primary DNS" type "209.222.63.130", in the field for "Secondary DNS" type "206.186.81.2".
  7. Under the "Security" tab, enter your userid and password.
  8. If you made any changes, click "OK" and then test your connection.


Verifying the Settings Mycybernet Dialer - Windows NT
  1. Double-click on "My Computer".
  2. Double-click on "Dial Up Networking".
  3. To view or edit your phone book entry, click "More", click "Edit entry and modem properties".
  4. Verify that the correct dial-up phone number has been entered.

    •  Toronto GTA
    •  Canada Wide Access
    •  North America Access
  5. Under the "Basic" tab, remove the check mark from "Use telephony dialing properties".
  6. Under the "Server" tab, the only items that should be selected are "Enable Software Compression" and "TCP/IP".
  7. Click on "TCP/IP Settings" button. Click in the circle beside "Specify Name Server Addresses". In the field for "Primary DNS" type "209.222.63.130", in the field for "Secondary DNS" type "206.186.81.2".
  8. Click on "OK" and you are ready to test your connection.


Checking for extra winsock.dll and wsock32.dll files
  1. Click on "Start", then"Find", and chose "Files and Folders".
  2. Next to "Named" type "winsock.dll". C:\ should be selected in the "Location" box.
  3. There should be one file found in C:\Windows. Check the file sizes. Correct file sizes are as follows: Win95 (21k), Win98 (42k), WinNT (21K)
  4. Next check the wsock32.dll file
  5. Click on "Start", then"Find", and chose "Files and Folders".
  6. Next to "Named" type "wsock32.dll". C:\ should be selected in the "Location" box.
  7. Make sure it is looking in the C: drive
  8. There should be one file found in C:\windows\system. Check the file sizes. Correct file sizes are as follows: Win95 (66K), Win98 (40K), Win2000 (21K), WinNT (20K).
  9. If there are extra files and/or the files sizes are incorrect you may want to re-install communications to fix the problem.



Verifying the Network Control Panel
  1. Double-click on "My Computer".
  2. Double-click on "Control Panel".
  3. Double-click on the "Network" icon.
  4. Under the "Configuration" tab the only items that should be installed are, "Client for Microsoft Network", "Dial-up Adapter" and "TCP/IP".
  5. Remove any other components, such as, extra "Dial-up Adapters", "TCP/IP", "NetBeui", "IPX/SPX", "AOL Adapters" or "VPN Adapters". To Remove them, select the item and click "Remove".
  6. Click "OK" At this time you will be prompted to reboot the machine, click "Yes" and let the computer reboot.



Re-creating the Dialer


Windows 95/98
  1. Double-click on "My Computer".
  2. Double-click on "Dial-up Networking".
  3. Delete the Mycybernet Dialer, you can do that by right clicking on the Mycybernet Icon and than choosing "Delete".
  4. Double-click on "Make a New Connection".
  5. In the field "Type a Name for the Computer you are dialing" type "Mycybernet" and then click "Next".
  6. Enter the dial-up phone number.

    •  Toronto GTA
    •  Canada Wide Access
    •  North America Access
  7. Click "Next" and then "Finish".
  8. You will return to the "Dial-up Networking" window. You will see a Mycybernet Icon. Right-click on "Mycybernet" and select "Properties".
  9. Under the "General" tab, remove the check mark from "Use Area Code and Dialing Properties".
  10. Click on the "Server Types" tab. The only items that should be selected are "Enable Software Compression" and "TCP/IP".
  11. Click on "TCP/IP Settings" button. Click in the circle beside "Specify Name Server Addresses". In the field "Primary DNS" type "209.222.63.130", in the field "Secondary DNS" type "206.186.81.2".
  12. Click "OK", then "OK" again. You are now ready to test the connection.


Windows ME
  1. Click on "Start" then "Settings" and choose "Dial-up Networking".
  2. Delete the Mycybernet Dialer, you can do that by right clicking on the Mycybernet Icon and than choosing delete.
  3. Double-click on "Make a New Connection".
  4. In the field "Type a Name for the Computer you are dialing" type "Mycybernet" and then click "Next".
  5. Enter the dial-up phone number.

    •  Toronto GTA
    •  Canada Wide Access
    •  North America Access
  6. Click "Next" and then "Finish".
  7. You will return to the "Dial-up Networking" window. You will see a Mycybernet icon. Right-click on "Mycybernet" icon and select "Properties".
  8. Under the "General" tab – Remove the check the mark from "Use Area Code and Dialing Properties".
  9. Under the "Networking" tab – The only items that should have a check mark are "Enable Software Compression" and "TCP/IP".
  10. Click on "TCP/IP Settings" button. Click in the circle beside "Specify Name Server Addresses". In the field "Primary DNS" type "209.222.63.130", in the field "Secondary DNS" type "206.186.81.2".
  11. Under the "Security" tab, enter your userid and password.
  12. If you have made changes click on "Apply" and then "OK".
  13. You are now ready to test your connection.


Windows NT
  1. Double-click on "My Computer".
  2. Double-click on "Dial-up Networking".
  3. Under "Phone Book Entry to Dial", choose "New".
  4. When asked to name the new "Phone Book Entry", type in Mycybernet and then click "Next".
  5. On the next screen, under "Check all that apply", select "I am calling the Internet" and than click "Next".
  6. Enter the dial-up phone number.

    •  Toronto GTA
    •  Canada Wide Access
    •  North America Access
  7. Click "Finish".
  8. You will have to make a few more changes to your connection. Click "More", then click "Edit entry and modem properties".
  9. Under the "Basic" tab, remove the check mark from "Use telephony dialing properties".
  10. Under the "Server" tab, the only items that should be selected are "Enable Software Compression" and "TCP/IP".
  11. Click "TCP/IP Settings" button. Click in the circle beside "Specify Name Server Addresses". In the field "Primary DNS" type "209.222.63.130", in the field "Secondary DNS" type "206.186.81.2".
  12. Click "OK".
  13. You are now ready to test your connection.



Reinstalling your Modem
Note: Make sure you have the correct drivers or upgrade for your modem before you continue
  1. Double-click on "My Computer".
  2. Double-click on "Control Panel".
  3. Double-click on the "Modems" Icon.
  4. Under the "General" tab you will see your modem. Write down any information given before continuing.
  5. Highlight the modem and click "Remove".
  6. Close the window and reboot the computer.
  7. In most cases Windows will reinstall the modem for you.
  8. When you get back to your desktop go back to the "Modems" Icon in the "Control Panel". If the modem was not installed you will be prompted with a "Hardware Setup Wizard".
  9. At this point you will need the correct drivers for your modem.
  10. Click on the "Have Disk" button (Make sure your driver diskette is in the A: drive)
  11. Browse for the driver and click "Continue". This will install the drivers for your modem.



Making adjustments to the modem for better performance
  1. Double-click on "My Computer".
  2. Double-click on "Dial-up Networking".
  3. Right-click on the Mycybernet Icon and choose "Properties".
  4. Click "Configure" at the bottom of the Window.
  5. Under "General", take note of your modem type and speed.
  6. At the bottom change the "Max Speed" to match your modem. Example: 56K - 57600, 33.6 - 38,400.
  7. Click on the "Connection" tab.
  8. Click on the "Port Settings" button. Lower the "Fifo buffers" to the second line. Click "OK".
  9. Click on the "Advanced" button. Set "Flow Control" to "Software".
  10. Click "OK".



Deleting Password Files

  1. Click on "Start", then "Find", and choose "Files or Folders". In the "Named" field type "*.pwl". Make sure the "Location specified" is the C: drive.
  2. Click "Find Now". There may several files, delete all files and reboot.
  3. When you reboot you will get a "Windows Password" screen. Just click on "Cancel" to proceed. Do not enter a password.



Full re-install of Communications, Networking and the Dialer
Note: You will need your Windows Operating CD to complete these tasks!!

Step 1: Communications
  1. Double-click on "My Computer".
  2. Double-click on the "Control Panel".
  3. Double-click on "Add/Remove Programs".
  4. Click on the "Windows Setup" tab.
  5. Remove the check mark from "Communications".
  6. Click on "Apply".
  7. Reboot the computer.
  8. Double-click on "My Computer".
  9. Double-click on the "Control Panel".
  10. Double-click on "Add/Remove Programs".
  11. Click on the "Windows Setup" tab.
  12. Place the check mark back in "Communications" and then click "Apply".
  13. At this time you will be prompted for your Windows CD, place the CD in the CD ROM drive and click "Continue".
  14. Once the files have been copied it will prompt you to reboot. Click "OK".
Step 2: Re-installing the Network Components
  1. Double-click on "My Computer".
  2. Double-click on "Control Panel".
  3. Double-click on the "Network" icon.
  4. Under the "Configuration" tab, remove all of the installed components.
  5. Click "OK", it will prompt you and tell you that the network in not complete, click "OK" and say "Yes" to reboot the machine.
  6. Once "Rebooted", open the "Network" icon.
  7. Click "Add", then choose "Adapter", and click "Add". Under "Manufacturers" choose "Microsoft". Under "Network Adapter" select "Dial-up Adapter".
  8. Click "OK".
  9. Click "Add", then choose "Protocol", and click "Add". Under "Manufacturers" choose "Microsoft". Under "Network Protocols" select "TCP/IP".
  10. Click "OK".
  11. Click "Add", then choose "Client", and click "Add". Under "Manufacturers" choose "Microsoft". Under "Network Clients" select "Client for Microsoft Networks".
  12. Click "OK".
  13. Click on the "Identification" tab. Enter your userid as the "Computer Name", and "Mycybernet" as the "Workgroup".
  14. Click "OK". You will be prompted for your Windows CD, place the CD in the CD ROM drive and click "Continue".
  15. You will be prompted to restart. Click yes and let the system reboot.
Step 3: Re-creating the Dialer

Step 4: Deleting Password Files
 

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